FREQUENTLY ASKED QUESTIONS

How does the Escrow Deposit Vault protect my money?

Your financial security is our top priority. When you submit a deposit for a Live Batch or a Custom Sourcing order, your funds are securely pre-authorized in an Escrow Vault—not spent. Your payment is only officially captured once the batch hits 100% funding and factory production is approved. If a batch does not reach its threshold before the deadline, your pre-authorization is automatically released with zero fees or penalties.

Can I get a factory quote for a product that isn't listed on your site?

Absolutely! That’s the power of our Custom Sourcing Engine. Simply paste a product link (from Amazon, AliExpress, or a competitor site), upload a photo, or attach your custom logo specs via our sourcing widget. Our global procurement team will track down verified factories, negotiate volume rates, and send you a 100% free, all-inclusive landed quote within 24–48 hours.

What happens if a factory's Minimum Order Quantity (MOQ) is too high for me to buy alone?

You can unlock our Scale Override feature! If a factory requires 500 units for your custom order but you only need 30, we can list your item as an active Public Live Batch on the SelfBuyer homepage. Other micro-entrepreneurs in our network can buy into the remaining units, helping everyone clear the factory's minimum threshold together at full factory pricing.

How do you guarantee product quality and safe international delivery?

We manage the entire supply chain end-to-end so you never have to act as a freight broker. Every order includes On-Site Quality Control (our local inspectors physically test devices and check specs on the factory floor before packing), Full Customs & Compliance Clearance (managing all tariffs and documentation), and 100% Insured Landed Freight delivered directly to your door.

Do I need an account or paid membership to request a custom quote?

There are no registration fees, monthly subscription costs, or commitments required to request a quote or join a live batch. You can submit your product ideas freely, review our transparent landed pricing breakdown, and decide if you want to move forward—100% risk-free.

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